Right of Withdrawal

EU Right of Withdrawal

If you are a consumer located in the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you (or a third party other than the carrier) receive the goods.

This right is provided under EU Consumer Rights Directive 2011/83/EU.

How to exercise your right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision by submitting the withdrawal request form below.

Once submitted, we will confirm receipt of your request by email and provide return instructions if necessary.

Withdrawal process

  1. Submit the withdrawal request form below
  2. Receive confirmation email from our team
  3. Follow return instructions provided by email
  4. Refund will be processed after goods are received or proof of return is provided

Taganemisvorm

Teie andmed

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After submission

You will receive a confirmation email shortly.

Our team will review your request and reply with the next steps, including return instructions if applicable.

Refunds will be processed using the same payment method used for the original order.

Important notes

  • The withdrawal period is 14 days from delivery.
  • Return shipping costs may apply unless otherwise stated.
  • The withdrawal period starts from the day you receive the goods.

Customer Support

Support Email: cs-eu@ciarraappliances.com