Please note that: the following service is only for this official website. To provide you with the best possible customer service and ensure that your orders from other sales channels are properly addressed, we kindly request that you contact the customer service team corresponding to the specific channel. Thank you for your understanding and cooperation in this matter.
The Pre-Sales Enquiries
If you want to ask about price, shipping time, or some product inquiry, we suggest you can contact us via Live Chat service (the button on the bottom right of the page), to assist you timely.
The After-Sale Enquiries
If you received the wrong or damaged item, we suggest you can contact us by email, please send the photos of the package label and the wrong/damaged item with your order number, and we will follow up on the issue for you.
To Track Your Order
You can easily track your ordered item from our website with the following steps or contact us through the above channels:
1. Copy the tracking number of your order from the shipping confirmation email you received or your order status page.
2. Fill in the tracking number of your order at this tracking link: https://www.17track.net/en
3. Click "TRACK" to retrieve your tracking information for your order.
Please note that:
- Your order may contain multiple packages, but the shipping confirmation email you received or your order status page would only show one tracking number.
- No worries, please email us, and we will help track all packages of your order.
- Please feel free to email us if you have any questions.
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THOMSON COMMERCIAL BUILDLDING 8 THOMSON ROAD , OFFICE UNIT B ON 9/F , Wan Chai, Hong Kong Island, Hong Kong
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Frequently asked questions
You might also check out our Frequently Asked Questions page, you might find your answer there.
Become our partners
If you are interested in CIARRA Kitchen products or are looking for business, please refer to Become a CIARRA Partner.
Become our ambassadors
If you love spending time in your kitchen, cook for your family and friends, and you also have a good social media presence? Then you definitely need to check out Become CIARRA Ambassador.